Privacy Policy

We may send your personal information to other group companies, affiliates and third parties to help us process your personal information for the purposes set out in this Policy. Generally, we use the information we collect through this Site to:

 

• provide the information, products and services you request;

• provide you with effective customer service;

• provide you with a personalized experience when you use this Site;

• contact you with information and notices related to your use of this Site;

• contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);

• invite you to participate in surveys and provide feedback to us (in accordance with any privacy preferences you have expressed to us);

• improve the content, functionality and usability of this Site;

• better understand your needs and interests;

• improve our products and services;

• improve our marketing and promotional efforts through target advertising and other methods;

• share with others as described in this policy;

• improve security, credit or fraud prevention; or

• carry out our business in keeping with your consent or any other purpose identified in an applicable Privacy Notice, click-through agreement or other agreement between you and us.

 

How We Disclose or Share Your Information

With Third-Party Vendors

Pella discloses information collected through this Site to third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site, to conduct surveys, and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions.

 

With Other Users of this Site

You may be able to submit User-Generated Content on or through this Site. In this Policy, “User-Generated Content” or “UGC” refers to any content that you post using the social networking or product review tools we make available to you and that does not constitute “Feedback” (as that term is defined in our Terms of Use). Any personal information contained in UGC can be read, collected, or used by others. In addition, we may use UGC you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. (Please see our Terms of Use). Therefore, you should have no expectation of privacy with respect to UGC you submit on or through this Site.

 

With Third-Party Social Media Platforms

We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken – for example, the items you have purchased. Thus, you should have no expectation of privacy in those actions. Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. If you log into our Site using your credentials from a social media platform or if that social media platform has delivered a “pixel” or similar tracking code to your device, that platform also may receive data about the pages, videos, or other content that you viewed on our Sites. By accessing our Site, you consent to sharing data about that content with these social media platforms.

 

With Our Distributors, Licensees and Other Affiliates

Pella may share the information collected through this Site with its affiliates, licensees and independent distributors (collectively “distributors”). Our distributors may use the information in all the ways listed in this policy, provided that such use relates to products or services authorized by Pella. For example, if you request an appointment, we will need to share your information with a Pella expert near you to schedule an appointment. Our distributors may also use your information for their own marketing purposes, provided such marketing relates to products or services authorized by Pella – they may not use your information to promote competing windows or doors or other, products or services not authorized by Pella.

 

With Business Partners

From time to time, we may share your information with selected third parties (other than our third-party vendors or distributors) for joint marketing purposes.

 

As Part of a Business Transfer

Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.

 

To Comply with Laws and Protect Our Rights and the Rights of Others

We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce or apply our online Terms of Use or other agreements; to protect our own rights or property or the rights, property or safety of our users or others; or as Described in a Privacy Notice or click-through agreement. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information. By providing your information on that page you will be consenting to the disclosure of your information as described in that Privacy Notice. We also reserve the right to disclose your information as described in any click-through agreement to which you have agreed.

 

Retention of Personal Information

Pella retains the personal information collected on this Site as long as necessary to provide the services, products and information you request or as permitted by applicable law. Even if we delete some or all of your personal information, we may continue to retain and use aggregate or anonymous data based in part on your previously identifiable information. Please note that we will not be liable for disclosures of your data due to errors or unauthorized acts of third parties.

 

Links to Other Websites, Devices, and Software

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

 

If you are using certain Pella products, such as those featuring Pella’s Insynctive technology, these products can communicate directly or indirectly through third party devices and software (“Affiliate Devices”). Our technology acts as a bridge between our products and Affiliate Devices. Through our Insynctive products, Affiliate Devices may collect certain personal information including product usage data, and general location-based information. These third parties may share information they collect about you with us, but we are not responsible for their data collection practices. We urge you to review their privacy policies to better understand their processing of your data. Data collected through our Site by third parties help us and our partners better understand how our consumers are using our products and how to improve our products.